Postal service

North Highland woman says Postal Service lost cremated remains of her father and grandmother – CBS Sacramento

NORTH HIGHLANDS (CBS13) – A North Highlands viewer says the Postal Service has lost the remains of her father and grandmother. After months of waiting, she decided to call Kurtis.

After Kimberly Jackson’s father passed away in September, her stepmother sent the cremated remains from South Holland, Illinois. The package also included an urn containing Kimberly’s grandmother’s ashes. He was supposed to arrive on October 16, but she is still waiting for him.

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“I can’t close my eyes,” Kimberly said. “And the only thing he does is put a lot of stress on me.”

Initially, she was working with the post office to locate the package and says she was told it was likely at a mail retrieval center in Atlanta, Georgia. But a look at the tracking number shows that the last place the package was seen was a shipment. center of Richmond, California.

“I don’t want 76 years to pass, and I’m not on this earth anymore, and the urn comes up and my granddaughter gets it,” Kimberly said.

Her situation is similar to one we covered in 2017, when the Postal Service lost the remains of Candace Brooks’ father, Jessie Cotton. After we got involved, the package was found at the mail recovery center, damaged and with loose ash that ended up covering her fingers and counter.

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This got us wondering what is the best method to ship the cremated remains.

Turns out the USPS is the only way to ship them legally. The remains should be in a container, sealed in an addressed plastic bag, which is then placed inside a padded box marked “cremated remains”.

La Poste also offers free kits for this, including a box with wedging and labels.

In the case of Candace, in 2017, the packaging was correctly labeled, but we found that the postal service had covered it with tape.

Kimberly’s family say they did not mark the cremated remains box, although they claim to have told the Postal Service what was in the box.

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We contacted the Postal Service with Kimberly’s case over a week ago. And while a representative has apologized for the distress caused to the family, they are still working diligently to find him.