Postal service

Postal service: COVID-19 pandemic causing delays in the delivery of certain mail, parcels | News

SHREVEPORT, Louisiana – The COVID-19 pandemic is causing mail and package delivery delays in the Shreveport-Bossier City area.

The post office released the following statement on the delays:

“The Postal Service plays an important role in the community and we are committed to providing the best possible service. We apologize for any inconvenience that may have been experienced by customers in the Shreveport area. Local management has been notified and is taking action to address concerns.

Some deliveries were made later than usual in some parts of the city. Our workforce, like others, is not immune to the human impacts of the ongoing coronavirus pandemic. This, combined with increased mail volume, has prevented some carriers from entering later than expected.

We are proud of the efforts of postal workers across Louisiana and the country, as they define essential public service every day. We will continue to adapt our available resources to match the workload in order to continue providing the service our customers deserve. We appreciate the patience of our customers and the efforts of our employees as conditions change from day to day.

We urge all customers with concerns or questions regarding their mail delivery service to contact their local post office, so that we can investigate and resolve their issues promptly. Customers can also visit our website at www.usps.com/help.”

The statement comes after several KTBS viewers called about the delay in delivering packages.