Postal service

‘They lost him’: Postal service diverts father’s cremated remains

ZANESVILLE, Ohio (WCMH) – Angela Johnson, 51, anxiously waited for the postman for three days, but her father’s cremated remains were nowhere in sight.

And then, in the afternoon, Thomas Moffet’s box of ashes arrived, his usual postman was absent. The replacement carrier allegedly carried the box upside down and dropped it on his porch.

Thomas Moffet died on April 14, 2022 in New York.

“My uncle held [his ashes] for a memorial at his church, which I accepted,” Johnson said. “May 16, my uncle put it in the mail and they lost it.”

USPS admitted that the package was misrouted and delivered two days after the guaranteed delivery date.

“They finally got him home to me on Friday, around three o’clock in the afternoon,” Johnson said. “The young man got on the porch and had him upside down, and dropped him on the porch.”

Johnson was mystified by this display of disrespect. The USPS box containing Moffet’s ashes was clearly marked in orange, with large capital letters: “Cremated Remains.” The box has been shipped Express priority mailwhich guarantees the next day to two days at a flat rate, and has been specially designed to cremated remains.

USPS tracking history for Moffet’s ashes showed he was transported to New York facilities on May 16, was in transit on May 17, and was at a Wisconsin fulfillment center on May 18. and May 19. The box’s tracking number showed it arrived in Zanesville. post office on May 19.

A USPS spokesperson said in an emailed statement: ‘The Postal Service apologizes to Ms. Johnson for the concern she and her family have experienced during this difficult time. The package was misdirected, picked up and delivered two days after the guaranteed delivery date.

“Local management will be in contact with Ms. Johnson to express our condolences and discuss any issues she has with the delivery of the cremains,” the statement continued.