Postal service

US Postal Service working on mail delays for Hoosiers

In a statement, the US Postal Service told 13News that “local management is aware of the delivery issues…and is taking action to address concerns.”

WEST LAFAYETTE, Ind. – The US Postal Service is working to address delivery delays after some Hoosiers said they hadn’t received mail in over a week.

“It’s been since January 2,” said Norman Long, who lives in West Lafayette. “And that’s essential because I run a business from home. And without mail, you can’t run a business, you can’t get bills, you can’t get checks, you can’t pay bills.

John Rayman owns a landscaping business a few miles away and said he hadn’t received mail in a week.

“Finally I went to the post office where we were told there was a shortage of employees, they didn’t know where our mail was, we couldn’t pick up our mail, and they didn’t know if they could deliver it. .. maybe up to a month,” Rayman said.

On Facebook, people from other communities – including Lawrence – said they only get their mail a few times a week.

In a statement, the US Postal Service told 13News that “local management is aware of the delivery issues…and is taking action to address concerns.” He goes on to say that “our workforce, like others, is not immune to the human impacts of the ongoing coronavirus pandemic. We will continue to adapt our available resources to match the workload and are proud of the efforts of postal workers as they define essential public service every day.

Fortunately, Rayman didn’t have to wait a month.

13News was there on Wednesday when a carrier arrived with a pile of mail.

“I understand there are issues,” Rayman said. “I also face it: shortage of employees, sick people at home. But if we don’t know about it, it affects us greatly. It affects the way we interact with our suppliers, our customers. . Let us to prepare ourselves.

As for Long and his neighbor, Richard Gast, they put their names on a list at their local post office and received a call the next day to return to collect their mail.

“And I said, ‘Do I need to come back tomorrow?'” Long said. “They said, ‘No, it will be delivered.’ That was yesterday. We didn’t get any yesterday. And we didn’t get any mail today.”

So for now, they are waiting once again.

Full USPS Statement

La Poste is committed to providing the best possible service to our customers and we apologize for any inconvenience that may have been suffered. Local management is aware of the delivery issues in (city) and is taking steps to address them. We appreciate the patience of our customers and the efforts of our employees during these difficult times.

Our workforce, like others, is not immune to the human impacts of the ongoing coronavirus pandemic. We will continue to match our available resources to the workload and are proud of the efforts of postal workers who define essential public service every day.

When courier service issues arise, we take action to resolve customer issues quickly. We gladly work to resolve any specific community issues when they come to our attention and encourage customers to contact their local post office. Customers can also go to our website usps.com and click “Contact Us” at the bottom of our home page, or use this direct web address: https://usps.force.com/emailus/s/. Each e-mail will be carefully documented and appropriate measures will be taken to strengthen the service. Additionally, the official United States Postal Service Twitter account, managed by social media staff at USPS Headquarters, can help. For customer service, please tweet @USPSHelp. The Postal Service will continue to diligently investigate customer concerns and correct deficiencies to improve service to our communities.